Take a Valium...
Posted by Danielle in
Rants on September 22, 2009 |
10 Comments

When our home phone stopped working last week I plugged in spare phones in an effort to “fix” the problem but after three different phones and three failed attempts I accepted the problem wasn’t my phone. I looked up Optus on the Internet in the hope of reporting the fault, however I was appalled to see that the only means of reporting a line fault was by phoning them… a bit hard to do with a phone line fault! So I text Luke at work and got him to call from his office land line, there was no way I was going to use my mobile only to sit on hold while my money is being chewed up listening to a recording of “we know your time is precious and we will endeavour to answer your call shortly”. No way Jose, so while Luke was chasing the problem up I sent an e-mail to Optus via their feedback e-mail form… I wrote:
“You have to be kidding me! My telephone line will not work and has not worked for a day and a half so I go to your site to get an e-mail address (since I can’t use my phone) and wouldn’t you know it… all your contact details are PHONE NUMBERS! that doesn’t help one of your customers when they don’t have a phone they can use. Guess I just wait and see if you pick up the fault by physic ability then come out and fix it.”
I also sent a copy to Luke and he replied with “You need to take more Valium!”